- All new patients need to provide documents to support a 100 point check to confirm your identity. If you are a new patient to the practice please assist us by downloading, completing and bringing to your first appointment NEW PATIENT FORM June 2017
- Sometimes patients have multiple things they may want to talk about with the GP . We have created a reminder/prompt list as you may not be able to cover everything in the one session so discuss with your GP what can be covered today and use this list as a reminder MY GP Appointment Today
- The practice operates an appointment system.
- We offer online appointments download the HotDoc app or go to our home page to book now.
- We suggest that you phone in advance for an appointment with your usual doctor. Please see our GP’s regular sessions Doctors Regular Sessions April 2019
- If you need to be seen urgently we will try to accommodate you with your usual doctors, however, if your usual doctor is unavailable we can offer you an appointment with one of our other GP’s.
- To help us to determine the length of your appointment please advise reception if you have multiple or complex issues to discuss with your GP. Longer appointments are available.
- We understand that your time is valuable so we work hard to adhere to appointment schedules. However, due to the unpredictability of some problems in General Practice your GP may run late. This can be caused by patients earlier in the day requiring more time than was originally booked or due to an emergency. Emergencies are prioritised over routine appointments.
- We sincerely regret any inconvenience to you by the GP running late. Please notify reception if you are unable to wait as we may be able to offer you an alternative GP or another appointment time dependent on availability.
- Click here for Appointment & Fee Brochure Appoint & Fees March 2018
- Each GP is responsible for setting their fees.
- Payment is required at the time of consultation and as a general guide most of the GP’s charge private fees. Concession rates are available where appropriate. Veteran Affairs Cards are accepted.
- Payment may be made by Cash/Cheque/Eftpos/Credit Card. (Visa & MasterCard only)
- If you have any concerns or questions please don’t hesitate to ask your GP in your consultation, or ask one of our administrative staff.
- If you have a current Medicare card each consultation fee will incur a rebate from Medicare.
- The Medicare Safety Net is financial assistance for high costs for out-of-hospital medical services that attract a Medicare Benefit Safety Net.
- One of the services we can offer our patients is to electronically lodge your claim with Medicare. Please advise reception if you would like us to do so, or alternatively you can take your receipt with you to claim personally at Medicare.
- Our clinical staff (GP’s and Practice Nurse) are available to take your call if it is urgent.
- For non-urgent calls a message will be sent to the clinical staff and they will return your call at their earliest convenience which may be between patient consultations or at the end of their practice session.
- In many cases the receptionist may be able to assist.
Privacy of Information
- We are committed to providing you with personalised medical care and protecting your privacy matters is important to us at GPC.
- Privacy of information covers how we maintain the confidentiality of your information and is outlined in our Privacy Statement below.
- The Practice Manager is the designated Privacy Manager and acts as liasion for all privacy issues and requests for release of your personal health record.
- Please contact us by telephone 02 8969 5000 Select option 6
- Please contact us by email firstname.lastname@example.org
- We ensure the security of personal and personal health information at all times.
- Your information is only available to authorised members of staff and released only to third parties following your instructions or as required by Law.
- The Privacy Statement covers the following key areas
- How to contact us about Privacy Matters
- The types of information GPC collects
- How GPC collects and stores your personal and health information
- How GPC uses your personal and health information
- When we disclose your personal and information
- How to help us ensure we hold accurate information.
- How patients can access personal health information
- For details of how we protect your Privacy please click on General Practice Cremorne Privacy Statement March 2014
- We recommend that you keep this information for future reference.
- General Practice Cremorne complies with the Australian Privacy Principles (APP) Guidelines (2014)
- The APPs are structured to reflect the personal information lifecycle. They are grouped into five parts: •
- Part 1 — Consideration of personal information privacy (APPs 1 and 2) •
- Part 2 — Collection of personal information (APPs 3, 4 and 5) •
- Part 3 — Dealing with personal information (APPs 6, 7, 8 and 9)
- Part 4 — Integrity of personal information (APPs 10 and 11)
- Part 5 — Access to, and correction of, personal information (APPs 12 and 13).
- APP-Guidelines March 2014
Accessing Your Medical Records