- If you are a new patient to the practice or an existing patient whose details have changed please assist us by downloading, completing and bringing to your first or next appointment the NEW PATIENT FORM August 2013
- The practice operates an appointment system.
- We suggest that you phone in advance for an appointment with your usual doctor. Please see all our GP’s sessions.
- If you need to be seen urgently we will try to accommodate you with your usual doctors, however, if your usual doctor is unavailable we can offer you an appointment with one of our other GP’s.
- To help us to determine the length of your appointment please advise reception if you have multiple or complex issues to discuss with your GP. Longer appointments are available.
- We understand that your time is valuable so we work hard to adhere to appointment schedules. However, due to the unpredictability of some problems in General Practice your GP may run late. This can be caused by patients earlier in the day requiring more time than was originally booked or due to an emergency. Emergencies are prioritised over routine appointments.
- We sincerely regret any inconvenience to you by the GP running late. Please notify reception if you are unable to wait as we may be able to offer you an alternative GP or another appointment time dependent on availability.
- Click here for Appointment and Fees Brochure – July 2012
- Each GP is responsible for setting their fees.
- Payment is required at the time of consultation and as a general guide most of the GP’s charge private fees. Concession rates are available where appropriate. Veteran Affairs Cards are accepted.
- Payment may be made by Cash/Cheque/Eftpos/Credit Card. (Visa & MasterCard only)
- If you have any concerns or questions please don’t hesitate to ask your GP in your consultation, or ask one of our administrative staff.
- If you have a current Medicare card each consultation fee will incur a rebate from Medicare.
- The Medicare Safety Net is financial assistance for high costs for out-of-hospital medical services that attract a Medicare Benefit Safety Net.
- One of the services we can offer our patients is to electronically lodge your claim with Medicare. Please advise reception if you would like us to do so, or alternatively you can take your receipt with you to claim personally at Medicare.
- Our clinical staff (GP’s and Practice Nurse) are available to take your call if it is urgent.
- For non-urgent calls a message will be sent to the clinical staff and they will return your call at their earliest convenience which may be between patient consultations or at the end of their practice session.
- In many cases the receptionist may be able to assist.
Privacy of Information
- Your medical record is confidential.
- We ensure the security of personal health information at all times.
- Your information is only available to authorised members of staff and released only to third parties following your instructions or as required by Law.
- General Information and Health Information Brochure – July 2012
Accessing Your Medical Records
- As a patient you have rights to accessing your own record.
- If you require a copy of your record we can arrange this for you. Please ask our receptionists for a form. We suggest that you make an appointment with your GP to discuss the contents of your record.
- From July 2012 the Personally Controlled Electronic Health Record (PCEHR) will be launched by the Australian Government. This is a national ehealth record system and assists in connecting your healthcare records. For more information and registration visit www.ehealth.gov.au.