General Practice Cremorne was established in 2000 by a group of local GPs who were, and still are, passionate about quality healthcare. Our collaborative philosophy is guided by building supportive relationships between you, the patient, and us, the doctors that empowers you to improve your healthcare. With our Practice Manager we have built a team of like-minded GPs, nurses, and receptionists who are here to provide you with quality care and coordinate services.
In 2002 we underwent and gained our first accreditation with AGPAL, an independent body that monitors and maintains standards in general practice. This is a rigorous (and voluntary) process that ensures we are providing the best possible care in all aspects of general practice, from our facilities right through to education, management and respecting and responding to your rights and needs. Since then, we have gone through 4 accreditations and passed with flying colours each time.
Keeping Up To Date
Needless to say, all our doctors, nurses, and receptionists are part of an ongoing education process to ensure they remain up to date. Our doctors are all vocationally registered (recognised by Medicare as GPs who have undergone post-graduate training in general practice) and participate in official Continuing Education programs as well as voluntary activities that enhance their skills and professional development. To read more about updates within the practice, visit the news section of our website.
All our future endeavours centre on one thing, and that is putting you and your health first. To ensure we do that GPC keeps up to date with changes in the health care sector and actively looks for opportunities to improve ‘models of care’ and/or ‘services’ to our patients.
GPC operates in a changing healthcare environment as illustrated by the Australian Government’s health reforms in 2015. In July 2015, 31 Primary Health Networks (PHNs) replaced 61 Medicare Locals that had previously evolved from the 112 Divisions of General Practice Program. These changes will see a funding model which supports the PHNs objectives of increasing the efficiency and effectiveness of medical services for patients, and improving coordination of care. Government initiatives such as the “Health Care Home Model” will be trialled in 2017 in some PHN’s.
Our PHN is offering a program called the “Person Centred Medical Home Program. GPC has submitted an expression of interest in being involved in this initiative. We want to be at the forefront of delivering new services and models of care to our patients. We will keep you posted in our News section.
In January 2017, GPC began offering online appointments for our patients. This is a new service so our patients can access appointments 24/7. You can download the HotDoc app or go to hotdoc.com.au. We will soon be rolling out another feature of this app which is a ‘mobile reminder.’ This ‘mobile reminder’ is a secure message to tell you that you need to book an appointment for a regular test or procedure. We are excited to be offering this new service.
GPC will continue to look for ‘models of care’ and ‘services’ which will improve your health. Later this year we will be looking at holding some ’patient engagement sessions’ where we will be seeking your opinions on service provision.