GPC Covid 19 – Update 5 April 2020
Thank you for visiting the GPC website. Another week has passed since our last Covid19 update. We are trying to keep in touch with you in these changing times and let you know what is happening both in the practice, the community and the wider world. Thank you to all those people you have sent us expressions of thanks and encouragement. It does make a huge difference to our spirits.
It was a slightly more hopeful week on the Australian front but the ongoing shocking scenes from Europe and the USA serve to keep us all extremely vigilant to avoid community transmission taking off in an uncontrollable way. The NSW government legislation that was passed on March 30 clearly stipulates the very few reasons we all now have for leaving our house. We can all make a difference to what happens from here in Australia.
This week saw the roll out of telehealth consultations at GPC – we are all adapting to new ways of doing things. Our flu clinics have begun – running every day, morning and afternoon – manned by doctors and nurses. The Health Department is advising flu shots earlier than usual to avoid the double whammy of a flu infection plus Covid19.
We are all here at GPC available to help you and encourage you to book a telehealth consultation – available online via HotDocs or on the phone. With the exception of coming in for a flu injection, we’d prefer you to speak to a doctor before you book a physical appointment at the practice. The Receptionists will guide you through this process or simply ask for a telehealth appointment and go from there.
We are absolutely committed to keeping the practice as safe as possible for you and our staff. This includes continued screening questions before and at your appointment time and asking everyone to wait outside or in your car. We will come and get you or call you when you can be seen. Between patients, surfaces in the consulting rooms are being thoroughly cleaned. The rest of the practice is being cleaned regularly throughout the day. Our staff are wearing masks or other protective face coverings – all part of keeping you and us healthy.
When waiting to settle an account at Reception, please remember social distancing rules.
Reception are dealing with many more phone calls at present so it may take a little longer to attend to your enquiry or we may have to cut your conversation a little shorter than usual. Emailing your request for a prescription or referral is an option… firstname.lastname@example.org. Please put your name, date of birth and best contact number on the email so we can be sure we know exactly who you are. We cannot guarantee a reply on the same day so please call if you question is urgent.
Governments and Health Departments are continuing to update the advice frequently so as before we urge you to stay in touch with the most factual and up to date advice via the following sources:
Welcome to General Practice Cremorne
Established in December 2000, we are a group of local GPs who are passionate about improving your healthcare. As strong believers in educating, empowering, and involving patients in their own well-being, we are here to help create support networks that will inspire you to actively manage your health. Our role is to become your partner through the increasingly complex healthcare system, giving you the advice you need to become an informed decision-maker. With quality referrals to local specialists, allied health professionals, pharmacists and more, we believe in building personalised teams that puts the power of healthcare management back into your own hands. Our collaborative care means there is no ‘one-size-fits-all’. Instead, we continue to build relationships that draw on the community around us, offering you all the support you need.
GPC welcomes new patients. Please book online or by phone. On arrival to the practice, you will need to provide documents to support a 100-point check and confirm your identity. To jump-start the process, download and complete the NEW PATIENT FORM June 2017 and bring it to your appointment. We look forward to meeting you.
Have you updated your details recently? We want to provide you with the best service possible. If you have moved house or changed phone numbers, be sure to let our receptionists know. We are also committed to improving our services, and feedback is an important part of this process. If you have any suggestions, don’t hesitate to email the Practice Manager at email@example.com. The Practice Manager’s email is for administrative issues only, not for matters related to your health management or appointments. To read about updates in the practice, be sure to check out our newsletter or visit the news section of our website.
You can also try our new online booking service by downloading the HotDoc App, or logging into hotdoc.com.au. Some appointment types aren’t available online as we need to coordinate with two clinicians. For these appointments please call the practice.