GPC Covid19 – July 2020
Welcome or hello again to another of our regular updates. We are here to help you navigate the frequently changing landscape of the Covid19 pandemic, a few tips to keep everyone as healthy as possible and to keep you up to date with what is happening in the practice and beyond.
The spread of cases of cases of Covid 19 in Melbourne and now Sydney has many people concerned. Hopefully community transmission rates can be contained by the existing health regulations of limiting numbers in gatherings in homes and in public spaces. As always the need for continuing caution and care with hand hygiene and social distancing is as important as ever. We would really appreciate every patient bringing a mask to wear whilst in the practice. Every single person’s actions make a difference.
Heading into winter more respiratory illnesses are occurring. Because of this, we are asking you to book any face to face appointment via the phone so that our Receptionists can ask you the important screening questions before you come in.
So for now, booking an appointment via HotDoc is available for telephone appointments only (please call Reception if you’d like a video appointment). We apologise for this inconvenience and hope you understand that it is to try and keep you and our staff safe. Hopefully before too long we will be able to make this convenient way of booking available again for face to face appointments.
Many of our patients have already accessed the number of Acute Respiratory Clinics set up elsewhere to specifically and safely manage anyone unwell with a respiratory illness. If you are ill with ANY respiratory symptoms, no matter how mild, you need to either be tested for Covid19 or attend one of these clinics– see details below. If you are unsure about which option to choose just talk to us first. This way it will be easier to keep all the patients and staff of GPC clear of Covid19 infection.
Regularly updated Information about where to be assessed and tested can be easily accessed via the following link:
Accurate advice for lots of information including access to testing is still best accessed through other trusted websites:
Have you downloaded the CovidSafe app yet? The more of us who do the better we can control the viral spread. It is just one link in the strategy of rapid contact tracing to identify clusters of outbreaks and hopefully control them ASAP. If you have questions go to https://www.health.gov.au/resources/apps-and-tools/covidsafe-app
Telephone consultations can be booked on HotDocs. If you’d like a video consultation please call Reception. We are seeing patients face to face in the practice but consider a telephone or video consultation first.
The following link will take you to a helpful guide to getting the most out of your “at a distance” consultation: https://www.racgp.org.au/FSDEDEV/media/documents/Advertising/Phone-and-video-consultations-with-your-regular-GP-Information-for-patients-FINAL.pdf
There may be a charge for a telephone consultation ranging up to the usual GP fee for the time spent with you. Some patients will qualify for bulk billing. Please see the link to our fees information brochure.
The Health Department is advising ‘flu shots for more people than usual to avoid the double whammy of a ‘flu infection plus Covid19. We have plenty of vaccine so just call Reception to arrange your vaccination today.
We would like to continue to stress how important it is to continue to look after your health- mind and body– during these times even post lockdown. Many people are still feeling and showing the signs of strain of the prolonged restrictions, financial pressures and changes to work place arrangements. For everyone, more than ever, regular exercise, a healthy diet, relaxation and keeping in touch with your family and friends are fundamental to maintaining your health.
We urge you to stay in touch with us particularly those of you with chronic health conditions – your health plans need to be kept up to date. Some of you have already received a phone call from one of the Nurses or Doctors but if you have a question just call, email or make an appointment . Mental health care plans can also be worked through on the telephone or video. It’s vital to keep up with your usual health screening procedures and to check out new symptoms no matter how small you think they might be. Just ask us.
Prescriptions and referrals can easily be arranged and sent to the specialists or pharmacies without your needing to come into the practice.
As mentioned previously we are absolutely committed to keeping the practice as safe as possible for you and our staff. This includes a number of screening questions which most of us are familiar with now but which we are required to continue to ask on every visit to the practice. If there are already the prescribed number of patients waiting inside the practice we will ask you to wait outside or in your car if you’d prefer. We will come and get you or call you when its time to be seen. Between every consultation surfaces in the rooms are being thoroughly cleaned by the clinicians. At present, between 1pm and 2pm, the phones are switched over to a messagebank. In this period the staff can more thoroughly clean both the waiting and consulting rooms. Our staff are wearing scrubs (colour coded!) and will continue to wear masks or other protective face coverings – all part of keeping you and us healthy.
We love receiving your questions or requests via email. For example, emailing your request for a prescription or referral is an option… firstname.lastname@example.org. Please put your name, date of birth and best contact number on the email so we can be sure we know exactly who you are. We may not get back to you on the same day so please call us if you question is urgent .
Continue to stay safe by social distancing and good hand hygiene and stay in touch because your care starts with a conversation.
Welcome to General Practice Cremorne
Established in December 2000, we are a group of local GPs who are passionate about improving your healthcare. As strong believers in educating, empowering, and involving patients in their own well-being, we are here to help create support networks that will inspire you to actively manage your health. Our role is to become your partner through the increasingly complex healthcare system, giving you the advice you need to become an informed decision-maker. With quality referrals to local specialists, allied health professionals, pharmacists and more, we believe in building personalised teams that puts the power of healthcare management back into your own hands. Our collaborative care means there is no ‘one-size-fits-all’. Instead, we continue to build relationships that draw on the community around us, offering you all the support you need.
GPC welcomes new patients. Please book online or by phone. On arrival to the practice, you will need to provide documents to support a 100-point check and confirm your identity. To jump-start the process, download and complete the NEW PATIENT FORM June 2017 and bring it to your appointment. We look forward to meeting you.
Have you updated your details recently? We want to provide you with the best service possible. If you have moved house or changed phone numbers, be sure to let our receptionists know. We are also committed to improving our services, and feedback is an important part of this process. If you have any suggestions, don’t hesitate to email the Practice Manager at email@example.com. The Practice Manager’s email is for administrative issues only, not for matters related to your health management or appointments. To read about updates in the practice, be sure to check out our newsletter or visit the news section of our website.
You can also try our new online booking service by downloading the HotDoc App, or logging into hotdoc.com.au. Some appointment types aren’t available online as we need to coordinate with two clinicians. For these appointments please call the practice.