GPC Covid19 – September 2020
Welcome to another of our Covid 19 updates. After more than 6 months of the pandemic, most people know the “drill” now – social distancing, hand hygiene, mask wearing and seemingly endless questions about our wellbeing and recent whereabouts are the new norm. It seems to be working.
The Health Department have mandated that everyone wear a mask when in a health care facility. We would really appreciate every patient bringing their own mask.
Telehealth appointments continue till at least March next year, continuing this useful new way of accessing healthcare. There is a charge for a telephone /video consultation. Please see the link to our fees information brochure. Some patients will qualify for bulk billing. Make sure you discuss the charge with your doctor at the beginning of the consultation.
After a consultation over the phone or video, prescriptions and referrals can easily be arranged and sent to the specialists or pharmacies.
We are still asking you to book any face to face appointment via the phone so that our Receptionists can ask you the important screening questions before you come in. So for now, booking an appointment via HotDoc is available for telephone appointments only (please call Reception if you’d like a video appointment). We apologise for this inconvenience and hope you understand that it is to try and keep you and our staff safe.
If you are acutely unwell we encourage you to attend Acute Respiratory Clinics. These have been set up elsewhere to specifically and safely manage anyone unwell with a respiratory illness. If you are ill with ANY respiratory symptoms, no matter how mild, you need to either be tested ASAP for Covid19 or attend one of these clinics – see details below. If you are unsure about which option to choose just talk to us first. This way it will be easier to keep all the patients and staff of GPC clear of Covid19 infection.
Regularly updated Information about where to be assessed and tested can be easily accessed via the following link:
Accurate advice for lots of information including access to testing is still best accessed through other trusted websites:
The following link will take you to a helpful guide to getting the most out of your “at a distance” consultation: https://www.racgp.org.au/FSDEDEV/media/documents/Advertising/Phone-and-video-consultations-with-your-regular-GP-Information-for-patients-FINAL.pdf
We would like to continue to stress how important it is to continue to look after your health – mind and body – during these times even post lockdown. Many people are still feeling and showing the signs of strain of the prolonged restrictions, financial pressures and changes to work place arrangements. For everyone, more than ever, regular exercise, a healthy diet, relaxation and keeping in touch with your family and friends are fundamental to maintaining your health.
We urge you to stay in touch with us particularly those of you with chronic health conditions – your health plans need to be kept up to date. Some of you have already received a phone call from one of the Nurses or Doctors but if you have a question just call, email or make an appointment. Mental health care plans can also be worked through on the telephone or video. It’s vital to keep up with your usual health screening procedures and to check out new symptoms no matter how small you think they might be. Just ask us.
As mentioned previously we are absolutely committed to keeping the practice as safe as possible for you and our staff. With warmer weather upon us again, our outdoor waiting area is an option. You may prefer to wait in your car after – just let the Receptionists know. Between every consultation surfaces in the rooms are being thoroughly cleaned by the clinicians. At present, between 1pm and 2pm, the phones are switched over to a message bank. In this period, the staff can more thoroughly clean both the waiting and consulting rooms. Our staff are wearing scrubs (colour coded!)
We love receiving your questions or requests via email. For example, emailing your request for a prescription or referral is an option… email@example.com. Please put your name, date of birth and best contact number on the email so we can be sure we know exactly who you are. We may not get back to you on the same day so please call us if you question is urgent .
Continue to keep everyone safe by social distancing and good hand hygiene and stay in touch because your care starts with a conversation.
Welcome to General Practice Cremorne
Established in December 2000, we are a group of local GPs who are passionate about improving your healthcare. As strong believers in educating, empowering, and involving patients in their own well-being, we are here to help create support networks that will inspire you to actively manage your health. Our role is to become your partner through the increasingly complex healthcare system, giving you the advice you need to become an informed decision-maker. With quality referrals to local specialists, allied health professionals, pharmacists and more, we believe in building personalised teams that puts the power of healthcare management back into your own hands. Our collaborative care means there is no ‘one-size-fits-all’. Instead, we continue to build relationships that draw on the community around us, offering you all the support you need.
GPC welcomes new patients. Please book online or by phone. On arrival to the practice, you will need to provide documents to support a 100-point check and confirm your identity. To jump-start the process, download and complete the NEW PATIENT FORM June 2017 and bring it to your appointment. We look forward to meeting you.
Have you updated your details recently? We want to provide you with the best service possible. If you have moved house or changed phone numbers, be sure to let our receptionists know. We are also committed to improving our services, and feedback is an important part of this process. If you have any suggestions, don’t hesitate to email the Practice Manager at firstname.lastname@example.org. The Practice Manager’s email is for administrative issues only, not for matters related to your health management or appointments. To read about updates in the practice, be sure to check out our newsletter or visit the news section of our website.
You can also try our new online booking service by downloading the HotDoc App, or logging into hotdoc.com.au. Some appointment types aren’t available online as we need to coordinate with two clinicians. For these appointments please call the practice.