You spoke – and we listened!
A big thank you to everyone who took the time to complete our recent patient survey. We really appreciate your feedback, and we’re delighted to share that the results were overwhelmingly positive.
Patients rated us highly across all areas of care, with particularly strong scores for our clinical staff, continuity of care, privacy and confidentiality, communication, and the friendliness and professionalism of our team. Our wonderful administration team also received outstanding feedback, with many patients commenting on their helpfulness, warmth and efficiency. We’re so pleased that so many of you would recommend our practice to your family and friends.
As always, one area stood out as our biggest opportunity for improvement: running on time. We know how valuable your time is, and we’ve heard your feedback loud and clear. We’re actively working on many of the suggestions you’ve made, including reviewing our appointment processes and keeping patients better informed if delays occur.
One handy tip in the meantime: if you use the HotDoc app, you can see where you are in the queue once you’ve checked in, making it easier to know how your appointment is tracking. See HERE for more info on this handy HotDoc feature. Thank you again for your thoughtful and constructive feedback. Your comments help us continue improving and providing the best possible care for our community.
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